Maybe some of you retail-savvy folks can help me out on this one:
When I shop at CVS and I take my items up to the register, they ask me if I have a CVS card. Every time. They ask everybody this every time somebody steps up to the register.
When I reply, "No, I don't have a CVS card," they go ahead and input a store card number and give me the discount regardless.
Why? If they want me to have a card, why do they give me the card-benefit for free? I'm working on a few different theories:
1. Everything in the store is automatically priced high so that customers feel that they got a real discount.
2. The card's real benefit is the earning of points or cash or some other accumulating item, so giving me a discount really isn't the point. This way, I'm paying what they want me to pay and not accumulating all sorts of other benefits and blessings.
3. It's psychological - they want me to think that the clerk did me a "solid." They want me to feel like CVS does a great job of doing favors JUST for me. (But I hear them asking everybody in line, so that shoots that theory out of the water...)
Why all the games, CVS?
Showing posts with label shopping. Show all posts
Showing posts with label shopping. Show all posts
Thursday, November 29, 2007
Posted by Todd Wright at 1:08 PM 8 comments
Labels: culture, joel gilliam never worked at cvs, now that i think about it i don't think he worked anywhere, shopping
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